Meet the Team

Coaches, mentors, virtual assistants

Our team combines decades of experience

Lucy Smith, a smiling woman wearing glasses and a bright pink top, and founder and director of Inclusive Change, standing in front of an Inclusive banner.

Lucy

Founder and Director

Lucy is the founder of Inclusive Change and Inclusive Change at Work CIC. She has lived experience of neurodiversity and has been working in the area of neurodiversity for 8 years. Lucy combines a career in change management in internationally renowned organisations with experience in education to create thoughtful and inspiring training and consultancy services.

Daniel Biddle, a smiling man wearing glasses, a grey jumper, and a collared shirt, and director of Inclusive Change, in front of an Inclusive Change banner.

Daniel

Director

Daniel is a highly experienced accessibility consultant with extensive experience of disability. Daniel has particular expertise in acquired disability, including acquired neurodiversity. He established the National Disability Employment & Advisory Service in 2022 and focuses on supporting neurodivergent young people & adults into employment.

Andy Jackson, a man with a shaved head and a neatly trimmed grey beard, wearing a burgundy zip-up jumper, and non-executive director of Inclusive Change, sitting in front of some green plants in the background.

Andy

Non-Executive Director

Andy.jackson@icaw-cic.com

Becca Burke, a smiling woman with long blonde hair, wearing a black-and-white striped top and a lanyard, and operational support specialist of Inclusive Change, standing in front of an Inclusive Change banner.

Becca
Operational Support Specialist

becca.edwards@inclusivechange.co.uk

Carly Little, a woman with straight blonde hair, wearing a black top, and a lanyard, and operations manager of Inclusive Change, standing in front of an Inclusive Change banner.

Carly

Operations Manager

carly@inclusivechange.co.uk

Cameron Dicker, a young man wearing glasses, a Fall Out Boy t-shirt, and a lanyard, and digital communities apprentice in Inclusive Change, standing in front of an Inclusive Change banner.

Cam

Digital Communities Apprentice

cameron@inclusivechange.co.uk

Chiara Wakeley, a smiling woman with long brown hair, wearing a blue top, and social media coordinator of Inclusive Change, posing in a friendly and approachable manner.

Chiara

Social Media Coordinator

chiara.wakely@inclusivechange.co.uk

Emily Chittell, a woman with short, curly grey hair wearing a black top and a cream jumper with a black bird pattern, project manager of Inclusive Change, standing in front of an Inclusive Change banner.

Emily

Project Manager

emily@inclusivechange.co.uk

Holly Smith, a smiling young woman with shoulder-length light brown hair, wearing a patterned vest over a black top and a lanyard, and support operations team manager of Inclusive Change, standing in front of an Inclusive Change banner.

Holly

Support Operations Team Manager

holly@inclusivechange.co.uk

Kristin Knowler, a woman with long, wavy light brown hair and is wearing glasses, a black cardigan, and a pink floral top, along with a lanyard and ID badge, and support operations team manager of Inclusive Change, standing in front of an Inclusive Change banner.

Kristin

Support Operations Team Manager

kristin@inclusivechange.co.uk

Lou Temlett, a woman with short auburn hair, wearing glasses, a green top, a black-and-beige patterned scarf, and a lanyard, and non-executive director and MBTI coach, standing in front of an Inclusive Change banner.

Lou

Non-Executive Director & MBTI Coach

lou@inclusivechange.co.uk

Richard Smith, a smiling man with short dark hair and a bear, wearing a maroon jumper over a chequered shirt and a lanyard, and operations director of Inclusive Change, standing in front of an Inclusive Change banner.

Rich

Operations Director

rich@inclusivechange.co.uk

Meet Our Coaches

Sarah Okoro, a smiling woman with short blonde hair, wearing a white blouse under a red-and-black tartan pinafore dress, with gold earrings and a gold necklace, and virtual assistant with Inclusive Change.

Sarah

Virtual Assistant

sarah.okoro@inclusivechange.co.uk

Stephanie Benfield, a smiling woman with long, wavy blonde hair, wearing a white sleeveless blouse and light blue jeans, virtual assistant with Inclusive Change, standing outdoors against a colourful mural background.

Stephanie

Virtual Assistant

hello@stephaniebenfield.com

Vicky Henderson, a smiling woman with long brown hair and glasses, wearing a black turtleneck and bracelets, and virtual assistant with Inclusive Change, standing in front of an Inclusive Change banner.

Vicky

Job Coach

vicky@inclusivechange.co.uk

Neil, a smiling man with short light brown hair and a full beard, wearing a green-collared shirt, and virtual assistant with Inclusive Change, seated at a wooden table in a casual setting with metal chairs and industrial-style decor in the background.

Neil

Virtual Assistant

neil@inclusivechange.co.uk

Check out these blogs written by some of our amazing team members.

A colourful brain in a lightbulb.

Receiving Official ADHD Diagnosis:

March 13, 20255 min read

After years of debating whether to seek an ADHD diagnosis, I finally took the plunge in February 2024. In true ADHD fashion, that was the moment I actually got around to submitting the forms! But in reality, my journey had started months earlier—seeking advice while battling long-standing depression and anxiety. Looking back, I can’t help but wonder if I had been misdiagnosed or mistreated along the way.

When I finally received my official ADHD diagnosis as a 40+ year old—almost a year after starting the process—I expected to feel a whirlwind of emotions. Anxiety, self-doubt, maybe even frustration over all the years spent not knowing. But instead, what I felt was overwhelming relief. Even now, months later, as I write this, I find myself welling up. It was as if a weight I hadn’t even fully recognised had finally been lifted, and for the first time, I felt lighter.

After years of struggling, questioning, and trying to fit into school and work environments that never quite made sense to me, things started to make sense. It wasn’t that I was lazy, unfocused, or incapable—my brain simply worked differently. And now, I had the confirmation I needed to truly understand myself.

The Journey to Diagnosis: Choosing the Right Path

Navigating the process of getting an ADHD diagnosis as an adult can feel like an uphill battle, especially within the NHS and when you have spent your life masking, so don't look like you have ADHD! The wait times can be incredibly long, and the thought of being placed on a 4 year plus waiting list was daunting. However, I discovered the ‘Right to Choose’ pathway, which allowed me to receive an assessment much faster while still following NICE guidelines.

Through this route, I was able to access a specialist ADHD service outside of my local NHS trust. The process remained thorough, professional, and evidence-based, but it allowed me to receive answers much sooner than the standard NHS waiting times. If you're considering seeking a diagnosis and are concerned about long delays, I highly recommend looking into the ‘Right to Choose’ pathway.

That said, the experience wasn’t without its challenges. There were times when I had to chase up correspondence, navigate frustrating administrative systems, and ensure forms were correctly processed. When I first registered for ‘Right to Choose’ through my GP surgery, I was given a wait time of 26 weeks. However, as those weeks passed with little progress, the reality stretched to a full year before I completed my assessments and received a diagnosis. The primary reason given for the delay was a surge in referrals.

So, while ‘Right to Choose’ can be a viable and effective pathway to diagnosis, it's important to manage expectations. Delays can still occur, but being proactive—following up on progress and staying informed—can help keep things moving. If you’re willing to advocate for yourself and navigate occasional hurdles, this route can still offer a faster and more accessible way to get the answers and support you need.

The Relief of a Diagnosis: Why It Matters

At first, I didn’t think I needed an official diagnosis. After all, I had managed to function for years without one. My main motivation was to support my son, who was diagnosed with ADHD at seven and was struggling to understand his own journey. I wanted to show him that he wasn’t alone—that we were on the same team. But as I moved through the process, I realised that gaining a deeper understanding of my ADHD wasn’t just for him—it was about empowerment and validation for me, too.

For years, I had internalised my struggles as personal failings. The procrastination, the forgetfulness, the pressure to meet unrealistic expectations, the impulsivity and poor decision-making, the constant need to please everyone but myself. I thought these were flaws, signs that I just wasn’t good enough. But my diagnosis reframed everything. It helped me see that these weren’t character defects but rather symptoms of an ADHD brain that processes the world differently.

This newfound understanding has allowed me to approach myself with kindness and patience. I am learning to be kinder to myself, to stop berating myself for struggling with things that seem effortless for others. Instead, I am learning to work with my brain, rather than against it, embracing strategies that support me rather than forcing myself into a mold that was never meant for me.

A Newfound Sense of Relaxation and Self-Acceptance

One of the most unexpected outcomes of my diagnosis has been a deep sense of relief and relaxation. Without even realising it, I had spent years masking my struggles and constantly battling against my natural tendencies. The tension of trying to "keep up" had become so ingrained that I didn’t recognise the weight of it. Now, I am slowly learning to embrace myself.

I am using tools and strategies that genuinely support me, rather than trying to fit into systems that were never designed for my brain. Instead of constantly feeling like I’m failing at life, I now understand that I simply needed a different approach. For the first time in years, I feel confident that I can do more, not because I’m forcing myself to, but because I finally believe I can. After years of telling myself to play it safe for fear of failing or being unmasked, I’m starting to trust myself and step outside of my comfort zone.

Moving Forward with Confidence

Getting my ADHD diagnosis was not the end of my journey, it’s just the beginning of a new chapter. One where I approach myself with understanding, compassion, and the right support in place. I have started to explore different treatment options, including coaching and workplace support via Access to Work, finding ways to create an environment that works for me rather than against me.

If you are questioning whether you might have ADHD or are considering seeking a diagnosis, know that you are not alone. There is support, understanding, and relief on the other side of the process. And while receiving a diagnosis doesn’t change the past, it provides clarity for the future, a future where you can finally work with your brain, not against it.

For anyone navigating their own ADHD journey, remember: seeking answers isn’t about labels, it’s about self-awareness, empowerment, and finding the tools to help you thrive. Yes, I now have a label, but it’s mine to share on my terms, and it doesn’t define me. You deserve understanding, support, and the chance to live life on your own terms. We all do.


Adult ADHD DiagnosisADHD Diagnosis ProcessADHD in AdultsGetting an ADHD Diagnosis UKRight to Choose ADHDNHS ADHD AssessmentLate Diagnosis ADHDADHD and Mental HealthAccess to Work ADHD SupportADHD Coaching for AdultsLiving with ADHDADHD Self-AcceptanceNeurodivergent adults support
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Lucy Smith

Founder of Inclusive Change At Work CIC

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Inclusive Change At Work CIC

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