Meet the Team

Coaches, mentors, virtual assistants

Our team combines decades of experience

Lucy Smith, a smiling woman wearing glasses and a bright pink top, and founder and director of Inclusive Change, standing in front of an Inclusive banner.

Lucy

Founder and Director

Lucy is the founder of Inclusive Change and Inclusive Change at Work CIC. She has lived experience of neurodiversity and has been working in the area of neurodiversity for 8 years. Lucy combines a career in change management in internationally renowned organisations with experience in education to create thoughtful and inspiring training and consultancy services.

Daniel Biddle, a smiling man wearing glasses, a grey jumper, and a collared shirt, and director of Inclusive Change, in front of an Inclusive Change banner.

Daniel

Director

Daniel is a highly experienced accessibility consultant with extensive experience of disability. Daniel has particular expertise in acquired disability, including acquired neurodiversity. He established the National Disability Employment & Advisory Service in 2022 and focuses on supporting neurodivergent young people & adults into employment.

Andy Jackson, a man with a shaved head and a neatly trimmed grey beard, wearing a burgundy zip-up jumper, and non-executive director of Inclusive Change, sitting in front of some green plants in the background.

Andy

Non-Executive Director

Andy.jackson@icaw-cic.com

Becca Burke, a smiling woman with long blonde hair, wearing a black-and-white striped top and a lanyard, and operational support specialist of Inclusive Change, standing in front of an Inclusive Change banner.

Becca
Operational Support Specialist

becca.edwards@inclusivechange.co.uk

Carly Little, a woman with straight blonde hair, wearing a black top, and a lanyard, and operations manager of Inclusive Change, standing in front of an Inclusive Change banner.

Carly

Operations Manager

carly@inclusivechange.co.uk

Cameron Dicker, a young man wearing glasses, a Fall Out Boy t-shirt, and a lanyard, and digital communities apprentice in Inclusive Change, standing in front of an Inclusive Change banner.

Cam

Digital Communities Apprentice

cameron@inclusivechange.co.uk

Chiara Wakeley, a smiling woman with long brown hair, wearing a blue top, and social media coordinator of Inclusive Change, posing in a friendly and approachable manner.

Chiara

Social Media Coordinator

chiara.wakely@inclusivechange.co.uk

Emily Chittell, a woman with short, curly grey hair wearing a black top and a cream jumper with a black bird pattern, project manager of Inclusive Change, standing in front of an Inclusive Change banner.

Emily

Project Manager

emily@inclusivechange.co.uk

Holly Smith, a smiling young woman with shoulder-length light brown hair, wearing a patterned vest over a black top and a lanyard, and support operations team manager of Inclusive Change, standing in front of an Inclusive Change banner.

Holly

Support Operations Team Manager

holly@inclusivechange.co.uk

Lou Temlett, a woman with short auburn hair, wearing glasses, a green top, a black-and-beige patterned scarf, and a lanyard, and non-executive director and MBTI coach, standing in front of an Inclusive Change banner.

Lou

Non-Executive Director & MBTI Coach

lou@inclusivechange.co.uk

Richard Smith, a smiling man with short dark hair and a bear, wearing a maroon jumper over a chequered shirt and a lanyard, and operations director of Inclusive Change, standing in front of an Inclusive Change banner.

Rich

Operations Director

rich@inclusivechange.co.uk

Meet Our Associates

Sarah Okoro, a smiling woman with short blonde hair, wearing a white blouse under a red-and-black tartan pinafore dress, with gold earrings and a gold necklace, and virtual assistant with Inclusive Change.

Sarah

Virtual Assistant

sarah.okoro@inclusivechange.co.uk

Stephanie Benfield, a smiling woman with long, wavy blonde hair, wearing a white sleeveless blouse and light blue jeans, virtual assistant with Inclusive Change, standing outdoors against a colourful mural background.

Stephanie

Workplace Strategy & Neurodiversity Coach

hello@stephaniebenfield.com

Vicky Henderson, a smiling woman with long brown hair and glasses, wearing a black turtleneck and bracelets, and virtual assistant with Inclusive Change, standing in front of an Inclusive Change banner.

Vicky

Job Coach

vicky@inclusivechange.co.uk

Neil, a smiling man with short light brown hair and a full beard, wearing a green-collared shirt, and virtual assistant with Inclusive Change, seated at a wooden table in a casual setting with metal chairs and industrial-style decor in the background.

Neil

Virtual Assistant

neil@inclusivechange.co.uk

Sarah Okoro, a smiling woman with short blonde hair, wearing a white blouse under a red-and-black tartan pinafore dress, with gold earrings and a gold necklace, and virtual assistant with Inclusive Change.

Sarah

Workplace Strategy & Neurodiversity Coach

Check out these blogs written by some of our amazing team members.

Silhouette of woman unmasking

The Liberating Joy of Unmasking

April 08, 20253 min read

For many neurodivergent individuals, work can feel like a stage where they must play a role to fit in. This act of "masking" (adopting behaviours, mannerisms, or ways of speaking to appear neurotypical), can be exhausting and isolating. It’s a daily, invisible performance driven by the fear of judgement or misunderstanding. But what happens when the mask comes off? What does it feel like to be truly comfortable and accepted at work? For neurodivergent employees, this can be nothing short of transformative.

The Heavy Weight of Masking

Before delving into the joy of unmasking, it’s important to understand the toll masking takes. Masking often involves suppressing natural instincts: avoiding stimming behaviours like fidgeting, over-rehearsing speech, or feigning interest in small talk. While it might help avoid awkward questions or prejudices, masking comes at a cost.

Becca from Inclusive Change shares: “Pretending to keep up with everyone else is a reflex mechanism but actually, we're not serving anyone by pretending, least of all ourselves. Accepting us as we are is part of unmasking with ADHD, and it's beneficial to everyone”.

  • Emotional exhaustion: Pretending to be someone you're not is draining. Many neurodivergent people leave work feeling mentally and physically depleted. 

  • Anxiety and self-doubt: The constant effort to fit in can make individuals second-guess their every move, fostering imposter syndrome.

  • Loss of authenticity: Masking stifles self-expression, making it hard to form genuine connections with co-workers.

What Unmasking Feels Like

When neurodivergent individuals find workplaces that value authenticity and diversity, a profound shift happens. Here’s how unmasking can feel:

  • Relief and Lightness. Unmasking often begins with a deep exhale, a sense of relief that comes from no longer pretending. When colleagues and managers encourage authenticity, it feels like shedding a heavy coat after years of wearing it in stifling heat. The freedom to be oneself can lead to newfound energy and focus. 

  • Increased Confidence. When neurodivergent employees feel accepted, they start to trust their abilities and perspectives. This confidence can unlock creative problem-solving, innovation, and leadership qualities that were previously overshadowed by the effort to conform.

  • Stronger Relationships. Authenticity fosters trust. When neurodivergent individuals can openly discuss their needs, quirks, or challenges, it builds understanding among colleagues. Teams become more cohesive and accepting, when everyone feels they can bring their whole selves to the table.

  • Joy in Self-Expression. Unmasking allows neurodivergent employees to embrace behaviours that help them thrive, whether it’s doodling during meetings to maintain focus, using noise-cancelling headphones, or speaking candidly about sensory sensitivities. These adjustments often lead to increased productivity and happiness.

How Workplaces Can Support Unmasking

Creating an environment where neurodivergent employees feel comfortable unmasking requires intention and empathy. Here are some steps employers can take:

  • Create a Culture of Acceptance. Normalise discussions around neurodiversity.  Celebrate and recognise differences as strengths rather than tolerating them. Use unique skills to the team's benefit. 

  • Provide Flexibility. Allow remote work, flexible hours, or nontraditional office setups.  Recognise that productivity can look different for everyone.

  • Train Leadership and Teams. Equip managers and teams with awareness training on neurodiversity, focusing on how to support colleagues effectively.

  • Solicit Feedback. Create opportunities for anonymous channels for employees to share their needs without fear of stigma.

  • Model Vulnerability. When leaders and peers share their own challenges or differences, it encourages neurodivergent employees to do the same.

A Shared Celebration of Authenticity

Unmasking doesn’t just benefit neurodivergent individuals; it enriches workplaces as a whole. When employees feel free to be themselves, they bring their best ideas and most genuine energy to their roles. For neurodivergent individuals, unmasking transforms work from a place of constant tension to one of possibility and joy.

Inclusive workplaces prove that there’s power in letting people show up as they are. And for those who’ve spent their lives masking, the ability to unmask at work can feel like finally stepping into the sunlight after years of standing in the shadows. It’s not just a relief, it’s a revolution!


To find out more about Inclusive Changes awareness training and opportunities for management development, get in touch: enquiries@inclusivechange.co.uk or take a look at our training prospectus vis this link.

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Inclusive Change At Work CIC

Bradbury House

Wheatfield Road

Bradley Stoke

Bristol

BS32 9DB

Companies House: 13271923

ICO registration: ZZB293922

UK register of Learning providers

UKRLP: 10090653