Meet the Team

Coaches, mentors, virtual assistants

Our team combines decades of experience

Lucy Smith, a smiling woman wearing glasses and a bright pink top, and founder and director of Inclusive Change, standing in front of an Inclusive banner.

Lucy

Founder and Director

Lucy is the founder of Inclusive Change and Inclusive Change at Work CIC. She has lived experience of neurodiversity and has been working in the area of neurodiversity for 8 years. Lucy combines a career in change management in internationally renowned organisations with experience in education to create thoughtful and inspiring training and consultancy services.

Daniel Biddle, a smiling man wearing glasses, a grey jumper, and a collared shirt, and director of Inclusive Change, in front of an Inclusive Change banner.

Daniel

Director

Daniel is a highly experienced accessibility consultant with extensive experience of disability. Daniel has particular expertise in acquired disability, including acquired neurodiversity. He established the National Disability Employment & Advisory Service in 2022 and focuses on supporting neurodivergent young people & adults into employment.

Andy Jackson, a man with a shaved head and a neatly trimmed grey beard, wearing a burgundy zip-up jumper, and non-executive director of Inclusive Change, sitting in front of some green plants in the background.

Andy

Non-Executive Director

Becca Burke, a smiling woman with long blonde hair, wearing a black-and-white striped top and a lanyard, and operational support specialist of Inclusive Change, standing in front of an Inclusive Change banner.

Becca
Operational Support Specialist

Carly Little, a woman with straight blonde hair, wearing a black top, and a lanyard, and operations manager of Inclusive Change, standing in front of an Inclusive Change banner.

Carly

Operations Manager

Cameron Dicker, a young man wearing glasses, a Fall Out Boy t-shirt, and a lanyard, and digital communities apprentice in Inclusive Change, standing in front of an Inclusive Change banner.

Cam

Digital Communities Apprentice

Emily Chittell, a woman with short, curly grey hair wearing a black top and a cream jumper with a black bird pattern, project manager of Inclusive Change, standing in front of an Inclusive Change banner.

Emily

Project Manager

Holly Smith, a smiling young woman with shoulder-length light brown hair, wearing a patterned vest over a black top and a lanyard, and support operations team manager of Inclusive Change, standing in front of an Inclusive Change banner.

Holly

Support Operations Team Manager

Lou Temlett, a woman with short auburn hair, wearing glasses, a green top, a black-and-beige patterned scarf, and a lanyard, and non-executive director and MBTI coach, standing in front of an Inclusive Change banner.

Lou

Non-Executive Director & MBTI Coach

Richard Smith, a smiling man with short dark hair and a bear, wearing a maroon jumper over a chequered shirt and a lanyard, and operations director of Inclusive Change, standing in front of an Inclusive Change banner.

Rich

Operations Director

Meet Our Associates

Sarah Okoro, a smiling woman with short blonde hair, wearing a white blouse under a red-and-black tartan pinafore dress, with gold earrings and a gold necklace, and virtual assistant with Inclusive Change.

Sarah

Virtual Assistant

Stephanie Benfield, a smiling woman with long, wavy blonde hair, wearing a white sleeveless blouse and light blue jeans, virtual assistant with Inclusive Change, standing outdoors against a colourful mural background.

Stephanie

Workplace Strategy & Neurodiversity Coach

Vicky Henderson, a smiling woman with long brown hair and glasses, wearing a black turtleneck and bracelets, and virtual assistant with Inclusive Change, standing in front of an Inclusive Change banner.

Vicky

Job Coach

Neil, a smiling man with short light brown hair and a full beard, wearing a green-collared shirt, and virtual assistant with Inclusive Change, seated at a wooden table in a casual setting with metal chairs and industrial-style decor in the background.

Neil

Virtual Assistant

Sarah Okoro, a smiling woman with short blonde hair, wearing a white blouse under a red-and-black tartan pinafore dress, with gold earrings and a gold necklace, and virtual assistant with Inclusive Change.

Sarah

Workplace Strategy & Neurodiversity Coach

Check out these blogs written by some of our amazing team members.

Lucy Smith talking with Lucy Chappell

Inclusion in Action: How North Somerset Sports Foundation Is Changing the Game

June 26, 20254 min read

Continuing the Conversation on Neurodiversity and Football with Lucy Chappell

What happens when we stop expecting young people to fit into rigid systems and instead build environments around how they truly thrive?

That’s the driving question behind this Project Sandbox podcast episode, where Lucy from Inclusive Change sits down with Lucy Chappell, founder of the North Somerset Sports Foundation, to explore neurodiversity, inclusion, and how grassroots football can become a force for real social impact.

A New Kind of Sports Foundation

The North Somerset Sports Foundation isn’t just about playing matches, it’s about wellbeing, community, and creating space where everyone feels safe. Since taking over a sports site in Clevedon, Lucy Chappell and her team have been working to build what she describes as a "sports and wellness village." It's a place where children and families of all backgrounds and abilities are welcomed, supported, and empowered to thrive.

This ambitious project runs alongside Lucy’s role as Welfare Officer at North Somerset Football Club, something that highlights just how personally committed she is to making inclusive sport a reality.

“We’re building a thriving community united by fitness, wellness, and sports where every individual, regardless of age, background, or ability, has the opportunity to grow, connect and excel.”

The Overlap of Mental Health and Neurodiversity

What began with a focus on mental health soon became a much broader conversation. As Lucy began working more closely with families and coaches, she noticed a recurring theme: children experiencing anxiety or behavioural challenges were often later diagnosed as neurodivergent.

Recognising this pattern led to a deeper understanding of how football clubs, often one of the few consistent spaces in a child’s life, can be part of early identification and support.

“So many families experience blame before they get any support. If we start conversations earlier, we can change lives.”

Lucy also shared her personal journey as a parent, and the difficult but essential decision to remove her son from mainstream schooling to protect his wellbeing. These experiences fuel her drive to make football more inclusive, understanding, and responsive.

Changing Perceptions, Unlocking Strengths

The conversation highlighted how vital it is to reframe what we view as "behavioural problems" or "learning differences." These can often be signs of unmet needs or different processing styles.

In one powerful story, Lucy describes how her son appeared disengaged during training, wandering at the edge of the group, until the coach asked him to repeat what had been said. He recalled every instruction word-for-word. He wasn’t distracted, he was just processing differently.

“It’s not about changing the child. It’s about changing the environment around them.”

The podcast challenges us to stop asking how children will fit into sport, and instead ask how sport can flex to meet them where they are.

Practical Steps for Inclusion

The discussion offers a range of actionable strategies for clubs, coaches, and parents, including:

  • Simplifying instructions and breaking them down into small steps

  • Using visual aids and demonstrations during training

  • Building structure and communicating changes in advance

  • Normalising differences through open conversation

  • Incorporating ‘brain breaks’ for everyone in a session

  • Providing praise regularly and meaningfully

  • Developing flexible expectations not lowering them, but adjusting them

The key is to create an environment that supports every player without singling anyone out. These changes are beneficial for all, not just neurodivergent players.

Looking Ahead

Lucy envisions a future where neurodiversity training is a standard part of coach development, where football clubs create player support plans just like schools do, and where children feel safe and celebrated in sport from an early age.

“If we build these environments early, we may prevent the kinds of struggles that lead to isolation or mental health crises later. It starts with asking better questions, and listening closely to what young people need.”

The workshop North Somerset Football Club shared with coaches, volunteers and parents, in partnership with Inclusive Change has already been picked up by Somerset FA and Gloucestershire FA, helping to shift coach education at a broader level. It’s a promising sign that the seeds of inclusive change are taking root.

Listen to the Episode

This conversation is about more than football. It’s about redesigning systems to serve every kind of mind and building communities where everyone belongs.

Listen to the full episode via the Inclusive Change podcast and learn more about how the North Somerset Sports Foundation is creating meaningful impact through sport.

To get involved or explore digital inclusion through Project Sandbox, visit icall-cic.com/sandbox.


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