Meet the Team

Coaches, mentors, virtual assistants

Our team combines decades of experience

Lucy Smith, a smiling woman wearing glasses and a bright pink top, and founder and director of Inclusive Change, standing in front of an Inclusive banner.

Lucy

Founder and Director

Lucy is the founder of Inclusive Change and Inclusive Change at Work CIC. She has lived experience of neurodiversity and has been working in the area of neurodiversity for 8 years. Lucy combines a career in change management in internationally renowned organisations with experience in education to create thoughtful and inspiring training and consultancy services.

Daniel Biddle, a smiling man wearing glasses, a grey jumper, and a collared shirt, and director of Inclusive Change, in front of an Inclusive Change banner.

Daniel

Director

Daniel is a highly experienced accessibility consultant with extensive experience of disability. Daniel has particular expertise in acquired disability, including acquired neurodiversity. He established the National Disability Employment & Advisory Service in 2022 and focuses on supporting neurodivergent young people & adults into employment.

Andy Jackson, a man with a shaved head and a neatly trimmed grey beard, wearing a burgundy zip-up jumper, and non-executive director of Inclusive Change, sitting in front of some green plants in the background.

Andy

Non-Executive Director

Andy.jackson@icaw-cic.com

Becca Burke, a smiling woman with long blonde hair, wearing a black-and-white striped top and a lanyard, and operational support specialist of Inclusive Change, standing in front of an Inclusive Change banner.

Becca
Operational Support Specialist

becca.edwards@inclusivechange.co.uk

Carly Little, a woman with straight blonde hair, wearing a black top, and a lanyard, and operations manager of Inclusive Change, standing in front of an Inclusive Change banner.

Carly

Operations Manager

carly@inclusivechange.co.uk

Cameron Dicker, a young man wearing glasses, a Fall Out Boy t-shirt, and a lanyard, and digital communities apprentice in Inclusive Change, standing in front of an Inclusive Change banner.

Cam

Digital Communities Apprentice

cameron@inclusivechange.co.uk

Chiara Wakeley, a smiling woman with long brown hair, wearing a blue top, and social media coordinator of Inclusive Change, posing in a friendly and approachable manner.

Chiara

Social Media Coordinator

chiara.wakely@inclusivechange.co.uk

Emily Chittell, a woman with short, curly grey hair wearing a black top and a cream jumper with a black bird pattern, project manager of Inclusive Change, standing in front of an Inclusive Change banner.

Emily

Project Manager

emily@inclusivechange.co.uk

Holly Smith, a smiling young woman with shoulder-length light brown hair, wearing a patterned vest over a black top and a lanyard, and support operations team manager of Inclusive Change, standing in front of an Inclusive Change banner.

Holly

Support Operations Team Manager

holly@inclusivechange.co.uk

Lou Temlett, a woman with short auburn hair, wearing glasses, a green top, a black-and-beige patterned scarf, and a lanyard, and non-executive director and MBTI coach, standing in front of an Inclusive Change banner.

Lou

Non-Executive Director & MBTI Coach

lou@inclusivechange.co.uk

Richard Smith, a smiling man with short dark hair and a bear, wearing a maroon jumper over a chequered shirt and a lanyard, and operations director of Inclusive Change, standing in front of an Inclusive Change banner.

Rich

Operations Director

rich@inclusivechange.co.uk

Meet Our Associates

Sarah Okoro, a smiling woman with short blonde hair, wearing a white blouse under a red-and-black tartan pinafore dress, with gold earrings and a gold necklace, and virtual assistant with Inclusive Change.

Sarah

Virtual Assistant

sarah.okoro@inclusivechange.co.uk

Stephanie Benfield, a smiling woman with long, wavy blonde hair, wearing a white sleeveless blouse and light blue jeans, virtual assistant with Inclusive Change, standing outdoors against a colourful mural background.

Stephanie

Workplace Strategy & Neurodiversity Coach

hello@stephaniebenfield.com

Vicky Henderson, a smiling woman with long brown hair and glasses, wearing a black turtleneck and bracelets, and virtual assistant with Inclusive Change, standing in front of an Inclusive Change banner.

Vicky

Job Coach

vicky@inclusivechange.co.uk

Neil, a smiling man with short light brown hair and a full beard, wearing a green-collared shirt, and virtual assistant with Inclusive Change, seated at a wooden table in a casual setting with metal chairs and industrial-style decor in the background.

Neil

Virtual Assistant

neil@inclusivechange.co.uk

Sarah Okoro, a smiling woman with short blonde hair, wearing a white blouse under a red-and-black tartan pinafore dress, with gold earrings and a gold necklace, and virtual assistant with Inclusive Change.

Sarah

Workplace Strategy & Neurodiversity Coach

Check out these blogs written by some of our amazing team members.

Man in a spotlight, looking at his phone.

Loneliness & Technology: A Complex Relationship

March 14, 20253 min read

Loneliness and Technology: A Complex Relationship

Loneliness is a growing issue, particularly among young people. While it can stem from negative social experiences or self-imposed isolation, research has linked loneliness to risky behaviours such as increased smoking, drug use, and alcohol consumption. The rise of technology and social media has further complicated this issue—while it can contribute to social isolation, it also offers solutions for staying connected. In this article, we explore the key facts about loneliness, its impact on young people, and how technology can both exacerbate and alleviate feelings of isolation.

How Loneliness Affects Young People

Man in a spotlight looking at his phone

Loneliness is not just an emotional experience; it has serious psychological and physical consequences. Studies show that prolonged loneliness can lead to:

  • Increased stress and anxiety

  • Depression and other mental health challenges

  • Higher risk of engaging in risky behaviours such as smoking, drug use, and alcohol abuse

  • Negative effects on academic performance and career development

Young people are particularly vulnerable to these effects as they navigate crucial developmental stages. Social connections play a vital role in shaping their identity, self-esteem, and future opportunities.

The Impact of COVID-19 on Loneliness

The COVID-19 pandemic significantly increased feelings of loneliness, particularly among younger individuals. Studies found that:

  • 50.8% of people aged 16-24 reported feeling lonely, compared to 30.9% of the general population (Stickley et al., 2014).

  • The UK Office for National Statistics found that young people aged 16-24 were the loneliest of all age groups during the pandemic.

Social distancing measures, lockdowns, and the shift to online learning limited face-to-face interactions, intensifying feelings of isolation and disconnection.

Technology as a Solution for Social Isolation

For many young people, technology has served as a lifeline during times of social isolation. Digital tools have allowed individuals to stay connected, maintain friendships, and access support networks despite physical barriers. Key benefits include:

  • Building and maintaining friendships through social media and gaming platforms.

  • Continued social and educational participation, especially for those with chronic illnesses (Yeo & Sawyer, 2005).

  • Online mental health support through apps, forums, and virtual therapy sessions.

ICT-Based Interventions: Breaking Barriers

Strategic interventions using Information and Communication Technology (ICT) have the potential to combat loneliness effectively. Research has shown that:

  • ICT-based mental health solutions can overcome geographic and socioeconomic barriers, making support accessible to more people.

  • Digital tools support youth development, including identity formation and transitions in school and career (Hurmat Ali Shah & Mowafa Househ, 2024).

Personal Experience: Technology as a Social Connector

Technology isn’t just a risk factor—it can also be part of the solution to loneliness and social isolation. During the COVID-19 lockdown, for example, many young people turned to online platforms to maintain friendships and cope with social distancing.

For me, the game Among Us became a crucial tool for staying connected. My friends and I organized large game sessions where we engaged in social deduction, deception, and teamwork, creating an exciting and engaging way to interact. The game’s social nature helped us sustain friendships and share moments of joy, even when we couldn’t meet in person.

This experience highlighted how, when used thoughtfully, technology can foster meaningful social connections and provide emotional support during challenging times. While it’s important to be aware of the risks associated with digital platforms, it’s equally essential to recognize their potential as a force for good in combatting loneliness.

Final Thoughts

Loneliness is a significant challenge, especially for young people, but technology can play a dual role—both as a contributor to social isolation and as a tool for connection. By leveraging digital platforms responsibly, individuals can reduce feelings of loneliness, maintain meaningful relationships, and access crucial support systems. Whether through social media, gaming, or virtual communities, technology has the potential to bridge the gap between isolation and connection when used wisely.

Lucy B

Lucy B is one of our valued volunteers for Project Sandbox.

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Inclusive Change At Work CIC

Bradbury House

Wheatfield Road

Bradley Stoke

Bristol

BS32 9DB

Companies House: 13271923

ICO registration: ZZB293922

UK register of Learning providers

UKRLP: 10090653