Meet the Team

Coaches, mentors, virtual assistants

Our team combines decades of experience

Lucy Smith, a smiling woman wearing glasses and a bright pink top, and founder and director of Inclusive Change, standing in front of an Inclusive banner.

Lucy

Founder and Director

Lucy is the founder of Inclusive Change and Inclusive Change at Work CIC. She has lived experience of neurodiversity and has been working in the area of neurodiversity for 8 years. Lucy combines a career in change management in internationally renowned organisations with experience in education to create thoughtful and inspiring training and consultancy services.

Daniel Biddle, a smiling man wearing glasses, a grey jumper, and a collared shirt, and director of Inclusive Change, in front of an Inclusive Change banner.

Daniel

Director

Daniel is a highly experienced accessibility consultant with extensive experience of disability. Daniel has particular expertise in acquired disability, including acquired neurodiversity. He established the National Disability Employment & Advisory Service in 2022 and focuses on supporting neurodivergent young people & adults into employment.

Andy Jackson, a man with a shaved head and a neatly trimmed grey beard, wearing a burgundy zip-up jumper, and non-executive director of Inclusive Change, sitting in front of some green plants in the background.

Andy

Non-Executive Director

Andy.jackson@icaw-cic.com

Becca Burke, a smiling woman with long blonde hair, wearing a black-and-white striped top and a lanyard, and operational support specialist of Inclusive Change, standing in front of an Inclusive Change banner.

Becca
Operational Support Specialist

becca.edwards@inclusivechange.co.uk

Carly Little, a woman with straight blonde hair, wearing a black top, and a lanyard, and operations manager of Inclusive Change, standing in front of an Inclusive Change banner.

Carly

Operations Manager

carly@inclusivechange.co.uk

Cameron Dicker, a young man wearing glasses, a Fall Out Boy t-shirt, and a lanyard, and digital communities apprentice in Inclusive Change, standing in front of an Inclusive Change banner.

Cam

Digital Communities Apprentice

cameron@inclusivechange.co.uk

Chiara Wakeley, a smiling woman with long brown hair, wearing a blue top, and social media coordinator of Inclusive Change, posing in a friendly and approachable manner.

Chiara

Social Media Coordinator

chiara.wakely@inclusivechange.co.uk

Emily Chittell, a woman with short, curly grey hair wearing a black top and a cream jumper with a black bird pattern, project manager of Inclusive Change, standing in front of an Inclusive Change banner.

Emily

Project Manager

emily@inclusivechange.co.uk

Holly Smith, a smiling young woman with shoulder-length light brown hair, wearing a patterned vest over a black top and a lanyard, and support operations team manager of Inclusive Change, standing in front of an Inclusive Change banner.

Holly

Support Operations Team Manager

holly@inclusivechange.co.uk

Lou Temlett, a woman with short auburn hair, wearing glasses, a green top, a black-and-beige patterned scarf, and a lanyard, and non-executive director and MBTI coach, standing in front of an Inclusive Change banner.

Lou

Non-Executive Director & MBTI Coach

lou@inclusivechange.co.uk

Richard Smith, a smiling man with short dark hair and a bear, wearing a maroon jumper over a chequered shirt and a lanyard, and operations director of Inclusive Change, standing in front of an Inclusive Change banner.

Rich

Operations Director

rich@inclusivechange.co.uk

Meet Our Associates

Sarah Okoro, a smiling woman with short blonde hair, wearing a white blouse under a red-and-black tartan pinafore dress, with gold earrings and a gold necklace, and virtual assistant with Inclusive Change.

Sarah

Virtual Assistant

sarah.okoro@inclusivechange.co.uk

Stephanie Benfield, a smiling woman with long, wavy blonde hair, wearing a white sleeveless blouse and light blue jeans, virtual assistant with Inclusive Change, standing outdoors against a colourful mural background.

Stephanie

Workplace Strategy & Neurodiversity Coach

hello@stephaniebenfield.com

Vicky Henderson, a smiling woman with long brown hair and glasses, wearing a black turtleneck and bracelets, and virtual assistant with Inclusive Change, standing in front of an Inclusive Change banner.

Vicky

Job Coach

vicky@inclusivechange.co.uk

Neil, a smiling man with short light brown hair and a full beard, wearing a green-collared shirt, and virtual assistant with Inclusive Change, seated at a wooden table in a casual setting with metal chairs and industrial-style decor in the background.

Neil

Virtual Assistant

neil@inclusivechange.co.uk

Sarah Okoro, a smiling woman with short blonde hair, wearing a white blouse under a red-and-black tartan pinafore dress, with gold earrings and a gold necklace, and virtual assistant with Inclusive Change.

Sarah

Workplace Strategy & Neurodiversity Coach

Check out these blogs written by some of our amazing team members.

Roblox logo and game characters

The Changing World of Roblox - A Lived Experience

March 14, 20253 min read

Roblox has evolved dramatically over the years. What once started as a platform focused on creativity and play has increasingly shifted toward monetization. Today, Robux, the platform’s virtual currency, is no longer just for cosmetic upgrades—it’s often essential for progressing in many games. This shift has not only changed how players engage with Roblox but has also created financial and social pressures, particularly for young users who may not fully understand the implications of in-game purchases.

The Rise of Pay-to-Play Mechanics

Roblox logo and game characters

Many Roblox experiences now require players to purchase game passes just to access certain levels or gain an advantage. This is particularly evident in military-style ranking games, where progression is often tied to spending money rather than skill or effort. Similarly, avatar customization—which was once a fun, free way to express creativity—has now become a paid feature, making self-expression on the platform increasingly exclusive.

Beyond gameplay, social pressure also plays a significant role. If a young player doesn’t have the same exclusive outfits, emotes, or game passes as their friends, they may feel left out. This shift in culture has turned what was once a level playing field into an environment where financial investment can determine social standing within the game.

A Real-Life Roblox Experience

A few years ago, my auntie’s grandson had no idea that in-game currency actually cost real money. Thinking Robux were just part of the game, he innocently spent nearly £80 on in-game purchases—completely unaware of the financial impact.

It wasn’t until my auntie checked her bank account that she realized what had happened. To her shock, the charges weren’t for everyday essentials but for virtual currency in a game! This moment of realization led her to take immediate action. She quickly set up parental controls on her iPad to prevent future accidental spending, ensuring that no more surprise charges would appear on her bank statements.

This experience is a stark reminder of how easy it is for kids to unknowingly rack up digital purchases—and why setting up parental controls is crucial in today’s gaming landscape.

The Need for Awareness & Parental Controls

The story of my auntie’s grandson isn’t unique. Many parents have found themselves in similar situations, realizing too late that their children have spent real money in digital spaces without understanding the consequences. This raises important questions:

  • Should games like Roblox do more to educate young users about in-game purchases?

  • How can parents and guardians better protect their children from unexpected spending?

  • Is the growing focus on monetization taking away from the original spirit of Roblox?

For families navigating the world of online gaming, setting up parental controls, discussing digital spending habits, and staying informed about game mechanics are crucial steps in preventing unwanted surprises.

Final Thoughts

Roblox is still a platform with incredible potential for creativity and social interaction, but its shift toward monetization has introduced new challenges. For young players, the line between virtual and real-world money can be blurry, making parental guidance more important than ever.

As the gaming industry continues to evolve, so must our awareness of the risks and responsibilities that come with it. By taking proactive steps, parents and guardians can ensure that gaming remains a fun, creative outlet rather than a financial pitfall.

Mark. E

Mark is one of our valued volunteers for Project Sandbox and Scam Me podcast.

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Inclusive Change at Work logo
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Inclusive Change At Work CIC

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Wheatfield Road

Bradley Stoke

Bristol

BS32 9DB

Companies House: 13271923

ICO registration: ZZB293922

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