Meet the Team

Coaches, mentors, virtual assistants

Our team combines decades of experience

Lucy Smith, a smiling woman wearing glasses and a bright pink top, and founder and director of Inclusive Change, standing in front of an Inclusive banner.

Lucy

Founder and Director

Lucy is the founder of Inclusive Change and Inclusive Change at Work CIC. She has lived experience of neurodiversity and has been working in the area of neurodiversity for 8 years. Lucy combines a career in change management in internationally renowned organisations with experience in education to create thoughtful and inspiring training and consultancy services.

Daniel Biddle, a smiling man wearing glasses, a grey jumper, and a collared shirt, and director of Inclusive Change, in front of an Inclusive Change banner.

Daniel

Director

Daniel is a highly experienced accessibility consultant with extensive experience of disability. Daniel has particular expertise in acquired disability, including acquired neurodiversity. He established the National Disability Employment & Advisory Service in 2022 and focuses on supporting neurodivergent young people & adults into employment.

Andy Jackson, a man with a shaved head and a neatly trimmed grey beard, wearing a burgundy zip-up jumper, and non-executive director of Inclusive Change, sitting in front of some green plants in the background.

Andy

Non-Executive Director

Andy.jackson@icaw-cic.com

Becca Burke, a smiling woman with long blonde hair, wearing a black-and-white striped top and a lanyard, and operational support specialist of Inclusive Change, standing in front of an Inclusive Change banner.

Becca
Operational Support Specialist

becca.edwards@inclusivechange.co.uk

Carly Little, a woman with straight blonde hair, wearing a black top, and a lanyard, and operations manager of Inclusive Change, standing in front of an Inclusive Change banner.

Carly

Operations Manager

carly@inclusivechange.co.uk

Cameron Dicker, a young man wearing glasses, a Fall Out Boy t-shirt, and a lanyard, and digital communities apprentice in Inclusive Change, standing in front of an Inclusive Change banner.

Cam

Digital Communities Apprentice

cameron@inclusivechange.co.uk

Chiara Wakeley, a smiling woman with long brown hair, wearing a blue top, and social media coordinator of Inclusive Change, posing in a friendly and approachable manner.

Chiara

Social Media Coordinator

chiara.wakely@inclusivechange.co.uk

Emily Chittell, a woman with short, curly grey hair wearing a black top and a cream jumper with a black bird pattern, project manager of Inclusive Change, standing in front of an Inclusive Change banner.

Emily

Project Manager

emily@inclusivechange.co.uk

Holly Smith, a smiling young woman with shoulder-length light brown hair, wearing a patterned vest over a black top and a lanyard, and support operations team manager of Inclusive Change, standing in front of an Inclusive Change banner.

Holly

Support Operations Team Manager

holly@inclusivechange.co.uk

Lou Temlett, a woman with short auburn hair, wearing glasses, a green top, a black-and-beige patterned scarf, and a lanyard, and non-executive director and MBTI coach, standing in front of an Inclusive Change banner.

Lou

Non-Executive Director & MBTI Coach

lou@inclusivechange.co.uk

Richard Smith, a smiling man with short dark hair and a bear, wearing a maroon jumper over a chequered shirt and a lanyard, and operations director of Inclusive Change, standing in front of an Inclusive Change banner.

Rich

Operations Director

rich@inclusivechange.co.uk

Meet Our Associates

Sarah Okoro, a smiling woman with short blonde hair, wearing a white blouse under a red-and-black tartan pinafore dress, with gold earrings and a gold necklace, and virtual assistant with Inclusive Change.

Sarah

Virtual Assistant

sarah.okoro@inclusivechange.co.uk

Stephanie Benfield, a smiling woman with long, wavy blonde hair, wearing a white sleeveless blouse and light blue jeans, virtual assistant with Inclusive Change, standing outdoors against a colourful mural background.

Stephanie

Workplace Strategy & Neurodiversity Coach

hello@stephaniebenfield.com

Vicky Henderson, a smiling woman with long brown hair and glasses, wearing a black turtleneck and bracelets, and virtual assistant with Inclusive Change, standing in front of an Inclusive Change banner.

Vicky

Job Coach

vicky@inclusivechange.co.uk

Neil, a smiling man with short light brown hair and a full beard, wearing a green-collared shirt, and virtual assistant with Inclusive Change, seated at a wooden table in a casual setting with metal chairs and industrial-style decor in the background.

Neil

Virtual Assistant

neil@inclusivechange.co.uk

Sarah Okoro, a smiling woman with short blonde hair, wearing a white blouse under a red-and-black tartan pinafore dress, with gold earrings and a gold necklace, and virtual assistant with Inclusive Change.

Sarah

Workplace Strategy & Neurodiversity Coach

Check out these blogs written by some of our amazing team members.

An open office.

Making Open Offices Work for Everyone

April 07, 20252 min read

Making Open Offices Work for Everyone: A Guide to Productivity in Diverse Workspaces

Step into any open office, and you’ll see a mix of personalities, working styles, and energy levels. There’s the deep-focus worker, tucked away behind a Do Not Disturb sign, tuning out distractions. Across the room, a creative mind is bouncing ideas off teammates, filling the space with energy and enthusiasm. Meanwhile, some employees thrive in the buzz of conversation, while others struggle to concentrate amid the constant movement and noise.

Whether these differences stem from neurodivergent traits or simply individual work preferences, one thing is clear: a single work environment doesn’t work for everyone. And when people don’t have options, productivity suffers - for themselves and those around them.

The Challenge of Open-Plan Offices

Open offices were designed to boost collaboration and flexibility, but without structure, they often create frustration and inefficiency. Common issues include:
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Constant interruptions breaking deep-focus work.
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Noise sensitivity causing stress and distraction.
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Creative energy spilling over and disrupting others.
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Lack of privacy for calls, meetings, or quiet thinking time.

For an open-plan office to be truly effective, it must support both collaboration and quiet focus—so employees can choose where and how they work best.

How to Create a Workspace That Works for Everyone

The solution isn’t getting rid of open offices, but rather adapting them. Providing different workspaces within the office—quiet zones, movement areas, collaboration spaces, and flexible workstations—allows everyone to be productive in their own way.

 🔹 Need deep focus? Use quiet booths or noise-cancelling solutions.
🔹
Thrive in conversation? Head to a collaboration zone.
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Struggle with restlessness? Try an active workspace with standing desks or movement areas.
🔹
Prefer structured time? Use Pomodoro timers, traffic light signals, and time-blocking tools.

When employees have the freedom to work in a way that suits them, the entire office benefits—better focus, reduced stress, and improved collaboration.

Want Practical Solutions? Download the How-To Guide!

We've put together a step-by-step guide on how to create an office environment that boosts productivity for all working styles.

📥Download the guide here to explore:
✔ Practical zoning ideas for your office.
✔ The best tools to manage focus and collaboration.
✔ Simple ways to
increase workplace inclusivity for neurodivergent and neurotypical employees alike.

By embracing different working needs, companies can unlock higher productivity, greater job satisfaction, and a thriving workplace—without forcing everyone into the same mould.

👉 How does your office handle different working styles? Let’s start the conversation!

blog author image

Lucy Smith

Founder of Inclusive Change At Work CIC

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Inclusive Change logo

Inclusive Change At Work CIC

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Bradley Stoke

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ICO registration: ZZB293922

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UKRLP: 10090653