Meet the Team

Coaches, mentors, virtual assistants

Our team combines decades of experience

Blonde-haired woman with glasses -Lucy Smith - Founder and Director - Inclusive Change - Inclusive Change at Work CIC

Lucy

Founder and Director

Lucy is the founder of Inclusive Change and Inclusive Change at Work CIC. She has lived experience of neurodiversity and has been working in the area of neurodiversity for 8 years. Lucy combines a career in change management in internationally renowned organisations with experience in education to create thoughtful and inspiring training and consultancy services.

Daniel

Director

Daniel is a highly experienced accessibility consultant with extensive experience of disability. Daniel has particular expertise in acquired disability, including acquired neurodiversity. He established the National Disability Employment & Advisory Service in 2022 and focuses on supporting neurodivergent young people & adults into employment.

Blonde woman - Becca Burke- Inclusive Change at Work CIC

Becca
Operational Support Specialist

becca.edwards@inclusivechange.co.uk

Brown-haired woman - Carly Little - Inclusive Change at Work CIC

Carly

Operations Manager

carly@inclusivechange.co.uk

Brown-haired man with glasses - Cam Dicker - Inclusive Change at Work CIC

Cam

Digital Communities Apprentice

cameron@inclusivechange.co.uk

Brown-haired man with glasses - Cam Dicker - Inclusive Change at Work CIC

Chiara

Social Media Coordinator

chiara.wakely@inclusivechange.co.uk

Brown-haired woman - Holly Smith - Inclusive Change at Work CIC

Emily

Project Manager

emily@inclusivechange.co.uk

Brown-haired woman with glasses - Kristin Knowler - Inclusive Change at Work CIC

Holly

Support Operations Team Manager

holly@inclusivechange.co.uk

Red-haired woman with glasses - Lou Temlett - Inclusive Change at Work CIC

Kristin

Support Operations Team Manager

kristin@inclusivechange.co.uk

Brown-haired man - Richard Smith - Inclusive Change at Work CIC

Lou

Non-Executive Director & MBTI Coach

lou@inclusivechange.co.uk

Brown-haired woman - Holly Smith - Inclusive Change at Work CIC

Rich

Operations Director

rich@inclusivechange.co.uk

Andy

Non-Executive Director

Andy.jackson@icaw-cic.com

Meet Our Coaches

Sarah

Virtual Assistant

sarah.okoro@inclusivechange.co.uk

Stephanie

Virtual Assistant

hello@stephaniebenfield.com

Vicky

Job Coach

vicky@inclusivechange.co.uk

Neil

Virtual Assistant

neil@inclusivechange.co.uk

Check out these blogs written by some of our amazing team members.

Image of tone tags

Tone Tags: What Are They?

May 03, 20242 min read

Tone Tags: what is a tone tag and how do you use it?

I must admit, I am very new to the world of tone tags and the massive benefits they could have for people who are neurodiverse as well as people who are not! I was introduced to tone tags by an individual who I provide workplace support for, and they explained to me that by adding a tone tag to the end of a sentence, you can mitigate the risk of the tone of a message being misinterpreted by the receiver. 

Tone tags are very simple; it's the addition of ‘/’ followed by the tone you intend the sentence to be read in. To show what an effective addition this is to written communication, here is an example: 

“Good morning, I see you were late for work, is everything okay?"

versus...

“Good morning, I see you were late for work, is everything okay? /caring” 

For a neurodivergent person, who might experience rejection sensitivity, a message without a tone tag could send them into a spiral of worry, thinking that they were in trouble or that they had annoyed their colleague. The simple addition of '/caring' decreases that risk and therefore reduces the levels of stress that would otherwise potentially overwhelm that individual.  

The same effect can be achieved when you want to make a joke or a lighthearted comment, which is something that can be easily misinterpreted over text or email. All you have to do to avoid accidentally causing offense or hurting someone’s feelings is add '/joking' or '/lighthearted' to the end of your sentence. Yes, it really is that simple! 

In a world where communication moves more and more online, the margin for error when it comes to getting your tone across increases, so why not adopt tone tags and see what a difference they can make to the way you communicate online! It really is as simple as that, so there is nothing else to say other than: go on, give tone tags a go and see just how helpful they can be. /encouraging


Tone TagsNeurodiversity BristolNeurodiversity South GlosInclusivity Training BristolInclusivity Training South Glos

Holly Smith

Holly Smith is the Support Operations Team Manager at Inclusive Change

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Inclusive Change At Work CIC

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